Shipping & Returns

We currently ship to delivery addresses in the United States only. Free tracked standard shipping is included on every U.S. order, with no minimum order value. Every order ships with tracking.

Estimated total delivery is 4 to 15 business days from order confirmation and includes 1 to 3 business days for handling. This applies to orders within the United States. Delivery timeframes are estimates, not guarantees. Timing can vary with carrier performance, customs clearance, address accuracy and order volume.

Tracking details are emailed after dispatch. Orders are paid in US dollars at checkout.

• Review the shipping address carefully before completing checkout
• Email support@lumierehome.us immediately if an address needs correcting; changes cannot be guaranteed after processing begins
• If tracking has stopped updating or a package appears lost, contact support so the shipment can be reviewed
• If a package is returned to Avoren Home, support will contact you about the available reshipment or refund options

Where Your Order Ships From

Orders may be dispatched by a fulfillment partner, and the dispatch origin varies by item. Items ordered together may therefore arrive in more than one parcel. Separate parcels may arrive on different days within the same estimated delivery window of 4 to 15 business days, including 1 to 3 business days for handling.

This lamp ships directly from our supplier in China to your U.S. address. Avoren Home handles customer support, returns and refunds.

Duties, Taxes & Customs Charges

Avoren Home covers applicable import duties, import taxes and customs clearance charges for U.S. orders. You will not be asked to pay these charges on delivery. If a carrier requests an import payment, contact support@lumierehome.us with your order number and the notice so we can resolve it.

If a package arrives damaged, defective, incorrect, or not as described, email support@lumierehome.us within 7 days of delivery with your order number and clear photos. A seven-day damage report is a request for prompt investigation and does not limit statutory rights or later-discovered defects.

If tracking shows delivered but you cannot locate the package, check the delivery location and with household members before contacting us.

If a parcel shows as never arrived or your order is incomplete, contact support@lumierehome.us or our Contact page with your order number. We will investigate the tracking and arrange an appropriate replacement or refund for confirmed losses or missing items.

We accept return requests within 30 days of delivery for eligible items that are unused, in original condition, and accompanied by proof of purchase.

• For change-of-mind returns, the buyer pays return shipping
• Approved damaged, defective, incorrect, or not-as-described items are resolved by Avoren Home
• We do not charge a restocking fee
• Refunds are sent to the original payment method within 5 to 10 business days of approval and inspection; your bank or card provider may take additional time to post the refund
• Email support@lumierehome.us before sending a return to receive return instructions
• We confirm the return address in writing when a return is approved, so you know the destination and what return shipping will cost before you send anything back

Questions about a delivery or a return: email support@lumierehome.us or call +27 74 903 7816.